- What are the requirements for opening a personal transactions / salary account?
To open a Personal Transaction Account you need to have your Original ID and a copy, complete an account opening forms at a branch or agent near you.
- Why do accounts fall dormant?
Accounts fall dormant after six months of no transactions i. e either deposits or withdrawals. This is done to protect the customers' money until they return to use their account actively. Cash deposits can be made into a dormant account but for withdrawals and cheque deposits, the customer has to activate the account first.
- Can I access my account online?
You can access your Account online via our Internet Banking Platform or the mobile banking known as Eazzy 24/7.
Eazzy 24/7 is ideal for all personal accounts; you can register at any of our branches or agents. Registration is free, you will be able to perform a wide range of services using your phone wherever you may be. Eazzy 24/7 offers a low tariff rate for various transaction services offered on the service e.g. Ugs 292 per transaction.
Internet banking is ideal for business, groups or individual who would prefer to view and transact on their accounts from a computer screens. This service offers a wide range of banking service at the convenience of your home or office. There are two level of internet banking i.e. retail and corporate e-banking to address varying needs of businesses.
- Can I get my statements via email?
Yes, you can get your statements via email if you had provided an email address when you opened your account. To start receiving your account via email, Customercare@equitybank.co.ke
To update the email address in your account, visit your branch with your original ID and a copy and fill in a Static Data Change Form and also request that your statements be sent via your email at a frequency of your choice.
- How much do you charge to operate your accounts?
We do not charge ledger fees on our accounts, you only pay for the services you use i.e. for cash withdrawal in the branch we charge Ugs 1,458, at the ATMs Ugs 874. This means when you do not use your account, there will be no charges to it.
Tariff guides are displayed in all our branches countrywide for your information.